A Work Order is a necessary step that allows for the IT dept. to have a paper trail showing not only whether or not the request was worked on, but also who worked on it, when it was completed, and who placed the request. I do ask that you read along for help on how exactly you submit a Work Order to I.T.S. as I have provided step by step instructions below.
When a Work Order is created here at Los Coyotes, it is placed directly into my email/work queue. Creating a service request with the new Tech Support Technician on site (me), is the quickest way to get help from the ITS department. The ITS department requires that all work done is documented via the Work Order system, so it is very important that Work Orders are created to ensure work is completed.
How to Create a Work Order
Step 1: Click the Link and Create an Account
If link does not open when you click it, please copy/paste it into your web address bar at the top of your browser.
Step 2: Fill out requested information on the Work Order Form
It is very helpful if you fill out the Room Number, Category and Issue Type fields so a visiting tech can find the equipment that needs to be worked on.
Step 3: Click the Submit Button
The Work Order will be submitted to the appropriate ITS technician upon Submission